This requires you to communicate consistently and effectively through all the varied touchpoints that your customer has with your organisation.
To do this, you need expert communication and financial services knowledge.
OTB is an agency like no other, offering these capabilities through one source, ensuring that what we deliver for you is tailored to the specific needs of the financial services industry. From developing persuasive internal communication, to compelling customer communication, to building your brand, OTB has the experience, knowledge and drive to help you.
Whilst it has been clear for some time that consumers want to increasingly carry out day-to-day activities, such as shopping and banking, when it is convenient for them, we continue to see businesses on the high street fail because they have not acted fast enough to meet the changing needs of consumers.
High street footfall data from the British Retail Consortium continues to show a decline in the number of people visiting shops, with an “unprecedented” 4.8% fall over the last two months alone (March/April 2018).